Financial Ombudsman

If you have a complaint about your bank, insurance company or financial firm � you can usually get things sorted out satisfactorily simply by contacting the firm and explaining what�s gone wrong. But what if that still doesn�t settle matters? If you�ve already complained direct to your bank, insurer or finance firm and are still unhappy, the Financial Ombudsman Service may be able to help.

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what is an ombudsman?

We talk to Juliana Campbell, who joined the Financial Ombudsman Service four years ago, becoming Britain�s first 
BME ombudsman in financial services � and a key member 
of the largest ombudsman scheme in the world.

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